Refund policy

Welcome to shop DANHUO EDC products. To ensure you have a pleasant shopping experience, the key information is as follows:
 
Shipping and Delivery
 
Shipping Timeliness: After your order is successfully paid, we will arrange shipment within 1 - 5 working days, striving to enable you to receive your desired products as soon as possible. However, if the order contains pre - ordered products or special products that need to be customized, the shipping time will be appropriately extended according to the actual situation, and we will communicate with you in a timely manner and inform you of the estimated shipping time.
Delivery Duration: Under normal circumstances, the package will be delivered within 7 - 15 working days after shipment. However, international logistics is susceptible to various factors such as logistics peaks during holidays, severe weather, and customs clearance. The actual delivery time may fluctuate, so please be patient.
 
Order Tracking
 
You can track your order by entering the tracking number on the official website of 17TRACK (https://www.17track.net/zh-cn). We will send the tracking number to the email you reserved when placing the order after the shipment, which is convenient for you to query.
 
Handling of Undelivered Packages
 
If you have not received the package beyond the estimated delivery time, please contact us in a timely manner via info@danhuoedc.com and provide your order number. We will immediately communicate with the logistics carrier to comprehensively verify the transportation status of the package. If it is confirmed that the package is lost during transportation, we will respect your choice and handle a full refund or re - shipment for you to protect your rights and interests.
 
Return and Exchange Policy
 
Return Conditions: If you are not satisfied with the purchased product, within 14 working days after receiving the product, as long as the original packaging of the product is intact, the accessories are complete, it has not been used, and it does not affect secondary sales, you can apply for a return and refund. If the return reason is not a product defect but your personal reason, you need to bear the return shipping cost. We hope you are satisfied with every product. If there are any discrepancies, we will do our best to assist in resolving them.
Return Process: Please contact our customer service via info@danhuoedc.com before returning the product, and inform us of the return reason and order details. Our customer service staff will provide you with detailed guidance on the return address, procedures, and precautions. After receiving the returned product and confirming that it is in good condition, we will process the refund as soon as possible according to the original payment path.